• We always aim to deliver your flowers with love and care — right on time! That said, exact delivery times can be tricky, so we appreciate your flexibility.
• Sometimes, due to high demand, seasonal shifts or availability of flowers, we may need to make a few thoughtful substitutions. But don’t worry — our designers will handpick beautiful alternatives of equal or greater value to keep the style and spirit of your arrangement just as lovely as you imagined.
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In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
